Cancellation from Customer
We value our customers and make sure to provide flexibility when placing an order. In the case that you do not wish to proceed with your order after checking out, you can always opt for cancellation by contacting our customer support team through Live chat/ Whatsapp/ Social media. However, we acknowledge cancellation requests made within 3 hours. Hence, keep this in mind while placing your order.
After your order request has been sent through you have a time slot of three hours to make any changes to it or cancel it. While placing an order you are responsible for complying with our cancellation policy.
Cancellation from Express Oye
In certain scenarios, we are eligible to cancel the order form our side. Before proceeding with cancellation we will email you regarding the cancellation. In compliance with this policy, you will have to accept our reasons for cancellation.
Reasons for cancellation:
Even though we make sure all information on our site is accurate and updated, discrepancies might occur.
- The item you ordered is no longer available in our stock
- In the event that an item is mispriced on the website
We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for a refund will apply.